Privacy Policy

1. Introduction

Sukimail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform and services (the "Service"). Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account registration information (name, email address, company name, phone number)
• Billing and payment information (credit card details, billing address)
• Email lists and contact information you upload to the Service
• Email campaign content, templates, and settings
• Support requests and communications with our team
• Survey responses and feedback

2.2 Information Automatically Collected

When you use our Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, error logs, performance metrics)
• Email delivery and engagement data (opens, clicks, bounces, unsubscribes)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

2.3 Information from Third Parties

We may receive information from third-party services, including:

• Payment processors (transaction details)
• Analytics providers (usage statistics)
• Email service providers (delivery status, bounce reports)
• Social media platforms (if you connect your accounts)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information (confirmations, invoices)
• Send transactional emails (account updates, security alerts, support responses)
• Send marketing communications (with your consent, and you may opt out at any time)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues, fraud, or abuse
• Enforce our Terms of Service and Acceptable Use Policy
• Comply with legal obligations and respond to legal requests
• Personalize your experience and provide customer support

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Email delivery and infrastructure providers
• Payment processors
• Cloud hosting and storage providers
• Analytics and monitoring services
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose information if required by law or in response to:

• Court orders, subpoenas, or legal process
• Government requests or investigations
• Enforcement of our Terms of Service or Acceptable Use Policy
• Protection of our rights, property, or safety, or that of our users

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

Email lists and campaign data are retained according to your account settings and may be deleted upon account termination, subject to legal retention requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent
• Opt-Out: Opt out of marketing communications (you can also use unsubscribe links)

To exercise these rights, please contact us at privacy@sukimail.com or through our contact page. We will respond to your request within 30 days, or as required by applicable law.

7. Email Lists and Recipient Data

As an email marketing platform, we process email lists and recipient data on your behalf. You are responsible for:

• Obtaining proper consent from email recipients
• Complying with applicable email marketing laws (CAN-SPAM, GDPR, CASL, etc.)
• Honoring unsubscribe requests promptly
• Maintaining accurate and up-to-date recipient lists
• Ensuring you have the legal right to send emails to recipients

We act as a data processor for recipient data you upload. We process this data only as instructed by you and in accordance with our Terms of Service and Acceptable Use Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection, including:

• Standard contractual clauses approved by relevant authorities
• Compliance with applicable data protection frameworks
• Implementation of appropriate technical and organizational security measures

9. Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. For detailed information about our use of cookies, please see our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice on our Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@sukimail.com
• Support: support@sukimail.com
• Contact Form: Contact Us

For EU residents, you also have the right to lodge a complaint with your local data protection authority.