Refund Policy

Last updated: January 21, 2026

1. Overview

At Sukimail, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our email marketing platform services. Please read this policy carefully before making a purchase.

2. Subscription Refunds

2.1 Monthly Subscriptions

For monthly subscription plans, you may request a refund within 14 days of your initial subscription or renewal, provided:

  • You have not exceeded reasonable usage limits during the refund period
  • You have not violated our Terms of Service or Acceptable Use Policy
  • The refund request is made in good faith

Refunds for monthly subscriptions will be prorated based on the unused portion of the billing period.

2.2 Annual Subscriptions

For annual subscription plans, you may request a full refund within 30 days of your initial subscription, provided:

  • You have not exceeded reasonable usage limits during the refund period
  • You have not violated our Terms of Service or Acceptable Use Policy
  • The refund request is made in good faith

After 30 days, annual subscription refunds will be prorated based on the unused portion of the subscription term, minus any applicable processing fees.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Policy Violations: Accounts terminated or suspended due to violations of our Terms of Service or Acceptable Use Policy are not eligible for refunds.
  • Excessive Usage: Accounts that have consumed a significant portion of their plan limits are not eligible for full refunds.
  • Change of Mind: Refunds are not available simply because you changed your mind after the refund period has expired.
  • Third-Party Services: Fees paid to third-party services (e.g., payment processors, domain registrars) are not refundable by Sukimail.
  • Add-Ons and Credits: Purchased email credits, add-ons, or one-time purchases are generally non-refundable unless otherwise specified.
  • Fraudulent Activity: Accounts involved in fraudulent activity or chargebacks are not eligible for refunds.

4. Service Issues and Downtime

If our Service experiences significant downtime or technical issues that prevent you from using the Service for an extended period, we will:

  • Investigate and resolve the issue promptly
  • Provide service credits or account extensions for significant outages
  • Consider refund requests on a case-by-case basis for prolonged service disruptions

Scheduled maintenance and brief service interruptions are not grounds for refunds.

5. Account Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of the paid period.

Cancellation does not automatically entitle you to a refund. Refund eligibility is determined by this Refund Policy and the timing of your cancellation request.

6. Processing Refunds

If your refund request is approved:

  • Refunds will be processed within 10-14 business days
  • Refunds will be issued to the original payment method used for the purchase
  • Processing fees charged by payment processors may be deducted from the refund amount
  • You will receive email confirmation once the refund has been processed

7. Chargebacks

If you initiate a chargeback through your bank or credit card company instead of contacting us first, we reserve the right to:

  • Immediately suspend or terminate your account
  • Dispute the chargeback with supporting documentation
  • Refuse future service

We encourage you to contact us directly to resolve any billing issues before initiating a chargeback. We are committed to working with you to resolve concerns fairly and promptly.

8. Special Circumstances

We understand that exceptional circumstances may arise. We will consider refund requests on a case-by-case basis for situations such as:

  • Duplicate charges due to technical errors
  • Billing errors on our part
  • Medical emergencies or other unforeseen personal circumstances
  • Service features that were materially different from what was advertised

Please contact our support team to discuss your specific situation.

9. How to Request a Refund

To request a refund, please:

  1. Contact our support team at support@sukimail.com or through our contact page
  2. Include your account email address and the reason for your refund request
  3. Provide any relevant documentation or details
  4. Allow 5-7 business days for us to review your request

We will review your request and respond within 5-7 business days. Approved refunds will be processed within 10-14 business days.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated via email or through our Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

  • Email: support@sukimail.com
  • Contact Form: Contact Us